Joelle Kong

HR Director
Merlin Entertainments - Midway Asia
Optimise Your Employee Experience

As the war for talent heats up, a seamless,  engaging employee experience is vital. With increasing transparency in this digital age, organisations are expected to understand and redesign their practices that impact individual needs – instead of a “one-size-fits-all” approach. Coming from Merlin Entertainments (a global leader in family based attractions), Joelle draws on their approach to unrivalled guest experience and how the same model can be utilised to drive the employee experience. Join Joelle as she explores:

  • The emotional hotspots affecting talent today and how to overcome them
  • How effective people practices can be implemented through the use of customer journey mapping
  • Creation of a seamless “hassle-free” experience for employees